1. Acceptance of Terms
By booking or participating in a lesson, you automatically agree to be bound by these Terms and Conditions. These terms apply to all students and, where the student is a minor, their parents or legal guardians. "I", "My", and "Me" Refers to your tutor, from which you booked the lesson, all other language the follows oxford dictionary.
2. Payment, Pricing, and Adjustments
- Prepayment Required: All services must be prepaid. Lessons don't confirm until payment is received in full.
- Annual Price Review: Prices are subject to an automatic annual increase effective on January 1st (New Year’s Day).
- General Price Changes: I reserve the right to modify pricing at any time outside of the annual review.
- Notice Period: You will receive a minimum of 14 days (2 weeks) written notice prior to any price increase taking effect.
3. Student Cancellation, Rescheduling, and Lateness
- Rescheduling Policy: Requests to reschedule a session must be made at least 4 hours prior to the scheduled start time. Requests made within 4 hours are treated as cancellations.
- Cancellation Fees:
- 24+ Hours Notice: No penalty. Full credit is retained or the lesson is rescheduled.
- 12 to 24 Hours Notice: A late cancellation fee applies. You will receive a credit equal to 50% of the lesson fee to be used for the next session.
- Less than 12 Hours Notice: The lesson fee is forfeited in full. No refund or credit will be provided.
- Student Lateness: If the student arrives late, the lesson will still finish at the scheduled end time. No time will be added to compensate for lateness.
- No-Show Policy: If the student does not join the provided link within 15 minutes of the start time, the lesson is considered a "No-Show" and is forfeited in full.
4. Tutor Rights and Service Guarantees
- Tutor Cancellations: I reserve the right to cancel or reschedule lessons at any time due to illness, emergency, or technical issues on my end.
- Compensation: In the event I cannot deliver a prepaid lesson and cannot provide sufficient accommodation for a reschedule, you will be fully compensated/refunded for that specific session.
5. Technology and Requirements
- Platform: All lessons are conducted online via The 'Lesson space' Platform.
- Student Responsibility: It is the student's responsibility to ensure their device, internet connection, microphone, and camera are functioning properly before the lesson begins.
- Technical Failure (Student): Lessons lost due to technical issues on the student's end (e.g., internet outage, device failure) are not eligible for refunds or make-up time.
- Environment: Students must be situated in a quiet, well-lit location suitable for learning. Background noise and distractions must be minimized.
6. Code of Conduct and Termination
- Behavior: I maintain a zero-tolerance policy for inappropriate, abusive, or disrespectful behavior.
- Right to Terminate: I reserve the right to terminate a lesson immediately or refuse future services if the environment is unsuitable or if the student is uncooperative/disrespectful. In such cases, no refund will be issued for the remaining time.
7. Disclaimer and Liability
Educational Outcomes: While I am dedicated to the student's success, I do not guarantee specific grades, exam results, or academic improvements. Progress depends on the student’s individual effort, engagement, and completion of assigned work.